Frequently Asked Questions

Have a question? We've got answers. Browse our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us directly.

Orders & Payments

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

Can I modify or cancel my order after placing it?

We process orders quickly, so changes may not always be possible. Please contact us as soon as possible if you need to make a modification or cancellation, and we'll do our best to assist you.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as other payment options available at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through a secure, encrypted payment gateway. We do not store your credit card details on our servers.

Shipping & Delivery

Where do you ship to?

We currently ship within Canada. Please visit our Shipping and Delivery page for full details.

How long will my order take to arrive?

Processing typically takes 1–2 business days. Delivery times vary by location — please refer to our Shipping and Delivery page for estimated timelines.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Refund Policy page for full details.

How do I initiate a return?

To start a return, please contact us with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days to your original payment method.

Products

Are your product images accurate?

We make every effort to display our products as accurately as possible. However, colours may vary slightly depending on your screen settings and lighting conditions.

Do you restock sold-out items?

We do restock popular items from time to time. Sign up for our newsletter or check back regularly to stay updated on new arrivals and restocks.

Still Have Questions?

We're happy to help! Contact our team and we'll get back to you within 1–2 business days.